{"id":1955,"date":"2026-10-04T08:59:10","date_gmt":"2026-10-04T08:59:10","guid":{"rendered":"https:\/\/www.wasppick.com\/?page_id=1955"},"modified":"2026-10-08T10:13:03","modified_gmt":"2026-10-08T10:13:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.wasppick.com\/zh\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1955\" class=\"elementor elementor-1955\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2aa547 e-con-boxed e-flex e-con e-parent\" data-id=\"d2aa547\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db6f3dc elementor-widget elementor-widget-heading\" data-id=\"db6f3dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2da2c elementor-widget elementor-widget-text-editor\" data-id=\"2a2da2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0;max-width:1000px'>Welcome to the HiKNiGHT FAQ Center. Here you&#8217;ll find answers to the most frequently asked questions about our products, ordering, shipping, warranty, returns, and after-sales support. We&#8217;ve brought together all the essential information to help you every step of the way, from before your purchase to long after your ride begins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6a3629 e-con-boxed e-flex e-con e-parent\" data-id=\"e6a3629\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd6be05 e-con-full e-flex e-con e-parent\" data-id=\"dd6be05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d651c2 elementor-widget elementor-widget-text-editor\" data-id=\"3d651c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Product &#038; Performance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672405d elementor-widget elementor-widget-text-editor\" data-id=\"672405d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Below are some common questions about shipping, returns, and exchanges<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d06fa4 elementor-widget elementor-widget-text-editor\" data-id=\"0d06fa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>The HiKNiGHT Electric Bike arrives 85% pre-assembled directly from our warehouse for a quick and hassle-free setup. The final assembly involves only basic components, including the front wheel, handlebars, pedals, and headlight. Every e-bike comes equipped with a custom multi-tool kit and a comprehensive assembly manual. Most riders can easily complete the full installation in just 30 to 45 minutes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe64bd elementor-widget elementor-widget-text-editor\" data-id=\"7fe64bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Yes! The HiKNiGHT H-Series e-bikes are built with an IPX6 waterproof rating, while the GT-Series features IP65 water and dust resistance. These e-bikes are well-suited for daily commuting on wet roads, during light rain, and through shallow puddles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948939e elementor-widget elementor-widget-text-editor\" data-id=\"948939e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>To maximize the lifespan of your e-bike components, we recommend avoiding riding in heavy rain and wiping the bike dry after use. Please do not submerge the bike in deep water, and never use a high-pressure washer directly on the electrical connectors and components.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb6d125 elementor-widget elementor-widget-text-editor\" data-id=\"cb6d125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Please note that only the HiKNiGHT H6 PRO and H2 PRO e-bike models are equipped with dual hub motors. These models feature a single\/dual motor switch, with the real-time drive mode displayed directly on the screen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe16a6 elementor-widget elementor-widget-text-editor\" data-id=\"ebe16a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Every HiKNiGHT electric bike is equipped with a removable, high-capacity lithium-ion battery powered by an advanced Battery Management System (BMS) for safety and efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-936fdff elementor-widget elementor-widget-text-editor\" data-id=\"936fdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>You have two convenient charging options:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e57fd6a elementor-widget elementor-widget-text-editor\" data-id=\"e57fd6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>On-Bike Charging: Plug directly into the port on the frame.<\/li><li>Off-Bike Charging: Easily remove the battery and charge it indoors using any standard US 110V household outlet.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0bb7c4 elementor-widget elementor-widget-text-editor\" data-id=\"a0bb7c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Pro Tip: For optimal performance, we strongly recommend fully charging the battery before your very first ride.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6720d11 elementor-widget elementor-widget-text-editor\" data-id=\"6720d11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Not at all! The HiKNiGHT series is designed with a modular electronic architecture and quick-connect waterproof wiring harnesses. Replacing a component is as simple as unplugging and snapping a new one in, making maintenance effortless.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c476554 elementor-widget elementor-widget-text-editor\" data-id=\"c476554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>We provide reliable shipping to all eligible areas. Please refer to our Shipping Policy for full details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d65f0f elementor-widget elementor-widget-text-editor\" data-id=\"3d65f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>For all replacement parts, we provide detailed specifications and technical information upon request to ensure proper installation and compatibility. We also provide easy-to-follow DIY videos to assist with maintenance and troubleshooting at home.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2669f elementor-widget elementor-widget-text-editor\" data-id=\"2c2669f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Shipping &#038; Logistics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdb033 elementor-widget elementor-widget-text-editor\" data-id=\"0bdb033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Below are some of our most common questions regarding shipping and delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133c56a elementor-widget elementor-widget-text-editor\" data-id=\"133c56a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Yes! Local pickup is available at our US fulfillment centers by appointment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12285f7 elementor-widget elementor-widget-text-editor\" data-id=\"12285f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>How to Select: Choose &#8220;Local Pickup&#8221; at checkout, or contact customer support after placing your order.<\/li><li>Important: Appointments must be booked with support 1\u20132 days in advance. No walk-ins allowed.<\/li><li>Pickup Hours: Monday \u2013 Friday, 9:00 AM \u2013 6:00 PM.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9e8c3 elementor-widget elementor-widget-text-editor\" data-id=\"8f9e8c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>We offer shipping services across the contiguous United States (lower 48 states), Canada, and Europe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5050452 elementor-widget elementor-widget-text-editor\" data-id=\"5050452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>US Orders: Processed at our US warehouse within 1 to 2 business days and delivered via FedEx or UPS with a standard transit time of 1 to 5 business days.<\/li><li>Canada &#038; Europe Orders: Shipped directly from local warehouses with similar estimated delivery timelines.<\/li><li>Please review our Shipping Policy for special exceptions.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed10b8 elementor-widget elementor-widget-text-editor\" data-id=\"2ed10b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Note: We currently do not offer shipping to Alaska, Hawaii, or Puerto Rico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9679af1 elementor-widget elementor-widget-text-editor\" data-id=\"9679af1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Yes! We offer 100% Free Shipping on all standard orders across the US, Canada, and Europe. Whether you\u2019re purchasing a complete e-bike or individual replacement parts, no shipping fees will be applied to your order,except for special shipping requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3907a elementor-widget elementor-widget-text-editor\" data-id=\"ee3907a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>The cart preview displays your item subtotal. Your final checkout price reflects the total cost, which includes applicable state and local sales taxes(calculated based on your shipping ZIP code per US tax regulations), as well as any optional add-ons you chose to include, such as shipping insurance or an extended warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db48093 elementor-widget elementor-widget-text-editor\" data-id=\"db48093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>You can easily track your order on our website via the Track Order page using either of the following methods:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d8b1f elementor-widget elementor-widget-text-editor\" data-id=\"c6d8b1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>Order Number &#038; Email: Enter your Order Number and the email address used at checkout.<\/li><li>Tracking Number: Enter the tracking number sent to you via email or SMS.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-034b850 elementor-widget elementor-widget-text-editor\" data-id=\"034b850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Additionally, once your order ships, we will send you an email containing your tracking number and a direct tracking link.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c8532 elementor-widget elementor-widget-text-editor\" data-id=\"22c8532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>(Important: Please ensure you provide a valid email address at checkout so you can receive your shipping updates!)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c275d52 elementor-widget elementor-widget-text-editor\" data-id=\"c275d52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Warranty, Returns &#038; Technical Support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cef31f elementor-widget elementor-widget-text-editor\" data-id=\"9cef31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Below are some quick solutions for common questions after receiving your product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8182013 elementor-widget elementor-widget-text-editor\" data-id=\"8182013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>Order Cancellation Before Shipment: Orders canceled prior to warehouse dispatch are eligible for a 100% full refund.<\/li><li>Post-Delivery Returns: We offer a 14-day return window for product quality issues. Please review our full Return &#038; Refund Policy for complete terms.<\/li><li>RMA Requirement: All returns must be pre-approved by our Customer Support team to obtain a Return Merchandise Authorization (RMA) shipping label before returning any items. Unapproved returns will not be accepted.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e83c6e elementor-widget elementor-widget-text-editor\" data-id=\"8e83c6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>Defective or Transit-Damaged Items: If an item arrives damaged or exhibits a manufacturing defect, HiKNiGHT covers 100% of return freight expenses and provides a prepaid return shipping label.<\/li><li>Discretionary Returns (Change of Mind): For non-defective returns, the customer is responsible for round-trip freight costs and a standard 10% to 15% restocking fee to cover inspection and repackaging.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6570c3 elementor-widget elementor-widget-text-editor\" data-id=\"d6570c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Please review our full Return &#038; Refund Policy for complete terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b375d elementor-widget elementor-widget-text-editor\" data-id=\"84b375d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>To expedite your technical support request, please email our support team directly at chenan6588@gmail.com with the following details:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6e3f8 elementor-widget elementor-widget-text-editor\" data-id=\"bf6e3f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>Original Order Number &#038; Purchase Channel (e.g., Official Website, Amazon, etc.)<\/li><li>Brief Description of the Issue And Detailed Model\uff08Model.Tire Size.Color\u2014H6 PRO 26Inch Black &#038; Write\uff09<\/li><li>Clear Photo or Short Video demonstrating the problem<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61c5102 elementor-widget elementor-widget-text-editor\" data-id=\"61c5102\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Our US-based technical support engineers will thoroughly review your request and provide troubleshooting steps, replacement part solutions, or repair options within 24 business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c68a12 elementor-widget elementor-widget-text-editor\" data-id=\"1c68a12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>We strongly recommend using official HiKNiGHT parts to ensure full compatibility and safety. If you plan to purchase or install aftermarket parts, please consult our customer support team first. Technical specifications are available upon request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c85b1e elementor-widget elementor-widget-text-editor\" data-id=\"2c85b1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Important Notice: Unauthorized modifications\u2014especially to the electrical system, motor, or controller\u2014may void or alter your factory warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72710ba elementor-widget elementor-widget-text-editor\" data-id=\"72710ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>We offer purpose-built E-bikes tailored to different riding styles and terrains:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f02e55 elementor-widget elementor-widget-text-editor\" data-id=\"9f02e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0 0 18px 0;padding-left:20px;list-style:disc\"><li>Extreme Sports &#038; Youth Performance (GTX1 &#038; GTX2): Recommended for riders seeking high-speed thrills, jump capabilities, and dirt performance\u2014a top choice for younger, aggressive riders.<\/li><li>Mountain Off-Road &#038; Trail Riding (H6 PRO): Designed for trail enthusiasts who demand superior suspension, hill-climbing torque, and control on rugged singletrack paths.<\/li><li>Daily Commuting &#038; Light Off-Road (H2 PRO): Ideal for riders prioritizing versatility, everyday convenience, and comfortable urban cruising with light off-road capability.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe40d5 elementor-widget elementor-widget-text-editor\" data-id=\"dfe40d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>No matter your riding goals, our team is here to help you find your perfect match. View Buyer&#8217;s Guide<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04adcd elementor-widget elementor-widget-text-editor\" data-id=\"c04adcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Didn\u2019t find your answer?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf0bc9 elementor-widget elementor-widget-text-editor\" data-id=\"1bf0bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='margin:0'>Customer Support:chenan6588@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-007a95a e-con-boxed e-flex e-con e-parent\" data-id=\"007a95a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1fd51de e-con-full e-flex e-con e-parent\" data-id=\"1fd51de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7047a27 e-con-full e-flex e-con e-parent\" data-id=\"7047a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71fa4ae elementor-widget elementor-widget-image\" data-id=\"71fa4ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" loading=\"eager\" width=\"300\" height=\"300\" src=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-300x300.webp\" class=\"attachment-medium size-medium wp-image-1935\" alt=\"icon ul.webp\" srcset=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-300x300.webp 300w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-100x100.webp 100w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-600x600.webp 600w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-150x150.webp 150w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL-768x768.webp 768w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-UL.webp 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\"  title=\"FAQs\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f95a013 elementor-widget elementor-widget-heading\" data-id=\"f95a013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">UL Certification<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38ff958 elementor-widget elementor-widget-text-editor\" data-id=\"38ff958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='text-align:center;margin:0'>UL 2849 Certified<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a33993e e-con-full e-flex e-con e-parent\" data-id=\"a33993e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3323910 elementor-widget elementor-widget-image\" data-id=\"3323910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"eager\" width=\"300\" height=\"300\" src=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-300x300.webp\" class=\"attachment-medium size-medium wp-image-1733\" alt=\"icon support.webp\" srcset=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-300x300.webp 300w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-100x100.webp 100w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-600x600.webp 600w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-150x150.webp 150w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support-768x768.webp 768w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Support.webp 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\"  title=\"FAQs\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90f68ce elementor-widget elementor-widget-heading\" data-id=\"90f68ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">24H Technical Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7333da elementor-widget elementor-widget-text-editor\" data-id=\"e7333da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='text-align:center;margin:0'>Email: chenan6588@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79f7c27 e-con-full e-flex e-con e-parent\" data-id=\"79f7c27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9952129 elementor-widget elementor-widget-image\" data-id=\"9952129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"eager\" width=\"300\" height=\"300\" src=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-300x300.webp\" class=\"attachment-medium size-medium wp-image-1876\" alt=\"icon shipping.webp\" srcset=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-300x300.webp 300w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-100x100.webp 100w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-600x600.webp 600w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-150x150.webp 150w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping-768x768.webp 768w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Shipping.webp 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\"  title=\"FAQs\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d239f6 elementor-widget elementor-widget-heading\" data-id=\"8d239f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Free &amp; Fast Shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00fe488 elementor-widget elementor-widget-text-editor\" data-id=\"00fe488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='text-align:center;margin:0'>Overseas Warehouse Free Shipping<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f06eb67 e-con-full e-flex e-con e-parent\" data-id=\"f06eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9490416 elementor-widget elementor-widget-image\" data-id=\"9490416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"eager\" width=\"300\" height=\"300\" src=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-300x300.webp\" class=\"attachment-medium size-medium wp-image-1969\" alt=\"icon payment.webp\" srcset=\"https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-300x300.webp 300w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-100x100.webp 100w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-600x600.webp 600w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-150x150.webp 150w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment-768x768.webp 768w, https:\/\/www.wasppick.com\/wp-content\/uploads\/2026\/10\/Icon-Payment.webp 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\"  title=\"FAQs\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5b217 elementor-widget elementor-widget-heading\" data-id=\"cf5b217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Installment Payment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2436b7 elementor-widget elementor-widget-text-editor\" data-id=\"c2436b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style='text-align:center;margin:0'>100% secure checkout<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs Welcome to the HiKNiGHT FAQ Center. Here you&#8217;ll find answers to the most frequently asked questions about our products, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1930,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1955","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/pages\/1955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/comments?post=1955"}],"version-history":[{"count":17,"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/pages\/1955\/revisions"}],"predecessor-version":[{"id":5155,"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/pages\/1955\/revisions\/5155"}],"up":[{"embeddable":true,"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/pages\/1930"}],"wp:attachment":[{"href":"https:\/\/www.wasppick.com\/zh\/wp-json\/wp\/v2\/media?parent=1955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}